Unwilling to adhere to an instruction
<p>I own a galaxy S7. One of 9 accounts that I have with Vodacom. I am entitled to a free screen repair within first 12 months. When I excised this option they advised that the back cover is broken. I said I am aware but they should NOT fix it!! Now Vodacom is insisting that the back cover be repaired and that I should pay R 4000 for the privelage. Which part of NO do they not understand</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your query has been escalated to our Repairs Escalation department as well the management of the store. I have advised them to contact you and to resolve the matter.
Regards
Dominic
Good Day
Kindly note that your query has been escalated to our Repairs Escalation department as well the management of the store. I have advised them to contact you and to resolve the matter.
Regards
Dominic
To date NO-ONE who can add value to this process has BOTHERED to contact me. As a customer with 9 CONTRACTS I am really asking myself why?!?. Poor customer service Vodacom Quite PATHETIC actually
To date NO-ONE who can add value to this process has BOTHERED to contact me. As a customer with 9 CONTRACTS I am really asking myself why?!?. Poor customer service Vodacom Quite PATHETIC actually