Unwilling and lazy Vodacom staff

This is probably the worst service ever!

I requested a Debit Order cancellation in July 2020 (Need to add the year because I do not know how long Vodacom will take to respond to this, since they do not respond to mails), which obviously was not cancelled. Reason for cancelling the Debit order, as I have told the support person, was due to the fact that the account is not in use anymore. I followed up again in September 2020 and then again in October 2020 (Every time calling after Vodacom, because Vodacom, which apparently is a Voice service provider, cannot call you), still no feedback.

So last week I received a notice from Vodacom that they have cancelled the Debit order due to the fact that it has returned unpaid several times - Can you believe it? I swear that is why I requested cancellation... So now Vodacom is trying to recover the extra charges they have charged to my account, due to Debit order failures, however the account was paid manually monthly. Besides that, thanks to the absolute laziness and unwillingness of the Vodacom staff to perform a simple cancellation, they have also incurred R1000 of banking charges on my unused bank account... So technically, Vodacom now has an unpaid bill to a customer... Well well, look how that has turned out.

This whole week I have been sending mails to them, trying to call their service center, but no response. It is like the company is on holiday, as with the last 6 months.

If anyone is reading this, do not go with Vodacom, in fact, do not tie yourself with a contract to any service provider, it is not worth it!