MW
Marcel W
1 reviews | Active since Nov 2020
28 Nov 2020, 14:08
UNwelcome tones!
I'm so super ****ed of as I am writing here. On a weekly basis I have to block and or cancel welcome tones on my number and they just kept being reactivated. I don't click on anything or any adverti*****ts. It is highly unprofessional to have welcome tones when customers calls you. I don't know what to do anymore as to permanently ban it from being reactivated on my number. The biggest problem is that you don't even know about it until one customer or a friend notifies you about it.
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Replies (2)
Vodacom's replyOfficial
28 Nov 2020, 16:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2020, 16:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Dec 2020, 17:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the service is no longer active. Also called the number in question and the service is de-activated. In future should you want to query your account, you more than welcome to make contact with our Customer Care Support Team on 082135 (free from any Vodacom simcard) Regards Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2020, 17:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the service is no longer active. Also called the number in question and the service is de-activated. In future should you want to query your account, you more than welcome to make contact with our Customer Care Support Team on 082135 (free from any Vodacom simcard) Regards Consumer Website Team
Best regards,