1 reviews | Active since Aug 2019
Unwarranted Vodacom Live content subscriptions
I have also fallen victim to Vodacom's unwarranted subscriptions. I have spoken to two consultants, the first interaction was on Monday (12 August). The consultant said that he would cancel the subscription and block any future subscriptions but to my dismay I found that money was still being deducted. I phoned once again today to go through the whole process, again. This time realising that I am only one of almost 80 million Vodacom customers. If this happens to only a fraction of us, how many millions of Rands per day are being deducted from unsuspecting "valued" customers' accounts. The average charge of these unsolicited "services" are R10 per day. If only a quarter of your customers fall victim to this "****", it amounts to about R200 000 000 per day. Yes, let that sink in... 200 million Rands per day. The worst part is Vodacom fails to take responsibility in resolving this issue asap. Saying that they have no way of monitoring, controlling or at the very least notifying their customers of these kinds of subscriptions. Everyday people are losing their hard earned money to ************ "service" providers. Where does this end?
