Unwarranted suspension of line

End OF December , Vodacom did not run a debit order . My account went into arrears . When I phoned , I was told that I am cash paying customer hence no D/D. My line got suspended , then I paid R350 and my line was opened . We reinstated the D/O with the agent I was speaking to and it was agreed that the remining balance of R285 will be included to my debit order for end of February . To my surprise , on the 20th of Feb my line was suspended again for the R285 that Vodacom agreed to debit on the end of February . I cannot make calls from my phone , let alone dial the customer service line for assistance . I sent numerous emails and got no response , basically I am suffering for Vodacom's incompetence . Even worse , it was Vodacom who did not run a D/O as agreed , sometime in September I spoke to one of their consultant , I even even went as far as requesting for Debi check mandate to prove that the D/O has been reinstated but Vodacom did no debit and I had to pay manually . Can somebody please attend to this as a matter of urgency because this is causing a huge inconvenience in my life . And Vodacom will not compensate me for this . My line has been closed since Friday , I lost a lot of business because of this unwarranted closure of my line . I would like to know on what grounds are you suspending my line if you agreed to debit the R285 end of February ?