1 reviews | Active since Feb 2018
Customer care agent RJ stephan le roux helped me with my previous grievance with these vodacom subscriptions and I was glad and as soon as i got that sms that my problem was sorted, i was happy and i didnt use my phone. And another 3 subscriptions added themselves which was R25, R7 and R7 so im so upset now because I did not even touch my phone but these subscriptions keep adding to my account. I need someone to fix it. I had to cancel them now again on the vodacom live link a call centre agent sent me. I took screenshot of it and if vodacom can prove i chose to subscribe i would like to see it as my phone was literally on my desk without any calls being made or coming through. I need this sorted out immediately as i can't keep checking my phone daily for subscriptions i did not opt for and as the sms said i have no subscriptions on my number. How does this keep happening because I've been with vodacom for years and this never happened before and I have another contract which does not have this problem. Can I be taken off the vodacom live subscriptions data base as i dont use any of the services. I have even gone as far as to contact waspa and they could not help as it is an internal problem from vodacom. I need someone to contact me soon to sort out this problem because my airtime is being taken for no reason and I will be forced to cancel my contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Lee
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Lee
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
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