LN
Lee N
1 reviews | Active since Feb 2018
05 Feb 2018, 17:28
Unwarranted subscriptions
I've recently been receiving subscriptions to my contract number and it's been running without my knowledge only after noticing airtime disappearing without using my phone. Over R86 disappeared until i called in to customer services to cancel it but still my airtime was not reimbursed. Yet again today more subscriptions added to my number and airtime gone but luckily i noticed it on the 1st day and the link customer services sent me helped me to log in and see these subscriptions and cancel it. Im tired of having my airtime being eaten without consent and i would like my airtime reimbursed and to stop these subscriptions just popping up on my account. I'm most disappointed that I must keep an eye on my airtime constantly for no reason when ive been a loyal customer for years with two contracts.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
06 Feb 2018, 06:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2018, 06:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Feb 2018, 14:12Dear Lee
Please be advised we have responded to you with feedback via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply06 Feb 2018, 14:12
Official
Dear Lee
Please be advised we have responded to you with feedback via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
LN
Lee N's updateReviewer Update
06 Feb 2018, 14:46Thank you Rudi- Jo Stephan Le roux
For resolving my issue so promptly. It has given me confidence in vodacom again for being my network of choice.
LN
Lee N's update06 Feb 2018, 14:46
Reviewer Update
Thank you Rudi- Jo Stephan Le roux
For resolving my issue so promptly. It has given me confidence in vodacom again for being my network of choice.
LN
Lee N's updateReviewer Update
06 Feb 2018, 21:39Wait scratch that, as soon as i got that sms i was happy and i didnt use my phone. And another 3 subscriptions added themselves which was R25, R7 and R7 so im so upset now because I did not even touch my phone but these subscriptions keep adding to my account. I need someone to fix it.
LN
Lee N's update06 Feb 2018, 21:39
Reviewer Update
Wait scratch that, as soon as i got that sms i was happy and i didnt use my phone. And another 3 subscriptions added themselves which was R25, R7 and R7 so im so upset now because I did not even touch my phone but these subscriptions keep adding to my account. I need someone to fix it.
LN
Lee N's updateReviewer Update
06 Feb 2018, 21:44I had to cancel them now again on the vodacom live link a call centre agent sent me. I took screenshot of it and if vodacom can prove i chose to subscribe i would like to see it as my phone was literally on my desk without any calls being made or coming through. I need this sorted out immediately as i can't keep checking my phone daily for subscriptions i did not opt for and as the sms said i have no subscriptions on my number. How does this keep happening?
LN
Lee N's update06 Feb 2018, 21:44
Reviewer Update
I had to cancel them now again on the vodacom live link a call centre agent sent me. I took screenshot of it and if vodacom can prove i chose to subscribe i would like to see it as my phone was literally on my desk without any calls being made or coming through. I need this sorted out immediately as i can't keep checking my phone daily for subscriptions i did not opt for and as the sms said i have no subscriptions on my number. How does this keep happening?