Unwarranted payment deduction for out of bundle data use.

Item: Vodacom
Rating: 1
Author: Lourens M

Vodacom why are you using customer's airtime to pay for out of bundle data?? I'll be laying a complaint at ICASA about this practice.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Jun 2018, 10:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Jun 2018, 10:15

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Lourens M's updateReviewer Update

07 Jun 2018, 11:56

Your answer is unacceptable to me. Now where was this practice stipulated or made known to me when I changed from contract to prepaid. I will take this matter to ICASA.

Lourens M's update07 Jun 2018, 11:56

Reviewer Update

Your answer is unacceptable to me. Now where was this practice stipulated or made known to me when I changed from contract to prepaid. I will take this matter to ICASA.