1 reviews | Active since Sept 2018
UNWARRANTED CHARGES
Shocking experience
I am on the 175 topup contract, where I get R175 airtime every month.
Every month I convert the airtime into 1gig data. This month, I selected the option to have this feature reoccur every month, instead of me having to physically do it.
Without my knowledge, and due to their failure to make the implications of the above clear to the customer, this feature actually deducts the Rand amount from your account and not converts your pre-existing data into data.
Upon receipt of my invoice indicating these expenses - I was sent an sms stating the following:
"Dear ******X
As per your request the bonus data has been deactivated as a once off goodwill gesture Unfortunately we are not crediting/refusing any subscribers for the Bonus data bundles. This bonus was activated using USSD meaning it was done online via your sim and device. So it was physically done using your phone and your sim card. Data was purchased online Hence no refund to be given Regards Judy Chetty"
No option to reply or anything. Also the audacity of them to state "as a once off goodwill gesture". Please, like I should have to thank them for discontinuing a service which I had essentially been ******* into.
This is false and misleading advertising at its worst.
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team"
No further communication since the SMS received as quoted in my original message was received.
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team"
No further communication since the SMS received as quoted in my original message was received.