hB
hilda B

1 reviews | Active since Oct 2010

04 May 2015, 13:03

UNWARRANTED BILLING

<br> I am being billed for something called CONTENT SERVICES, which I have no knowledge off. When I called customer care today (spoke to Paul) to ask what this is about, he told me that It is an application I downloaded on 16 April 2015, called Gamifive, from a service provider Buongiorno, giving my consent for Vodacom to bill me R92.10/month. I do not even know what the use of this socalled Gamifive is!<br> Paul transferred the call to his team leader called Nomawethu, who told me Vodacom cannot refund me and I have to go online to unsubscribe. Neither could she send me any proof of my assumed consent for Vodacom to bill me! I find this method of money making appalling - especially from a huge company like Vodacom.<br>

0
Replies (1)
Vodacom
Vodacom's reply04 May 2015, 16:12
Official
Hello HdBruin,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team