Unwanted whatsapp bundle
I bought a video ticket and ended up with 2 bundles and a zero balance in my account,tried calling their help center only to find automated voices meanwhile I was looking for someone to talk to about the useless bundle that was loaded without my permission.
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Replies (2)
Vodacom's replyOfficial
29 Apr 2021, 07:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2021, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Apr 2021, 10:21Dear Tebogo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2021, 10:21
Official
Dear Tebogo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Vodacom Consumer Website Team
Best regards,