1 reviews | Active since Mar 2009
Unwanted vodacom value adds can cost you
I requested vodacom dealer to sell me a contract phone that will not result in unexpected high bulls. I specifically wanted a top up contract with fixed monthly billing and no chance of unwanted extra charges. I was given a uchoose flexi account and assured my charges will be fixed. On 5 Feb 2015 a value added data package was somehow activated. Despite it being cancelled on the a same day shortly afterwards , vodacom went ahead and loaded the account. Now I'm faced with a bill that's nearly 300 more and they say there is nothing they can do. So you all beware as they leave these options on their *111#,number so you unknowingly increase your account. No one tells customers this and they dont allow you to opt out from these vallue add offers. Nor can you limit their cost effect. They must be making soo much money from customer 'mistakingly making wrong choices' that seems to be deliberately bundled closely and packaged to trick you just to rip customers off. SHAME on yo vodacom<br> hame on you vodacom<br> . If a bundle mistakingly loaded and then cancelled, do the right thing and rwverse it . Dont rip us off<br>
Good day
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Good day
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
