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Grant S

1 reviews | Active since Apr 2018

14 Mar 2023, 09:15

Unwanted Upgrades

Why are you changing contracts when I specifically asked for a contract to just continue running without device fee once the 24 months is over. Now I'm being told I can't cancel my contract as it entered a new contract that's only ending next year. You are literraly *****ing from me. What makes it worse it that 1 number was put on a contract that is so expensive, virtually more than I paid for it with device????? Please sort this out, I want to cancel both lines immediately

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Replies (3)
Vodacom
Vodacom's reply14 Mar 2023, 12:13
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team 

 
GS
Grant S's update17 Mar 2023, 09:55
Reviewer Update
It's been days without contact from Vodacom besides you wanting to sell me more stuff. Can someone please call me to sort this out.
GS
Grant S's update20 Mar 2023, 13:28
Reviewer Update
Hi your agents have tried contacting me twice, everytime I answer and start the conversation, the call cuts off and I can't contact you back