Unwanted upgrade......cannot get it reversed......dropped phone calls....passing the buck

<p>My Samsung S phone was due for an upgrade at the end of May. I was contacted by vodacom direct and offered a upgrade. The contract was emailed through to me and I was told to look through it and to fax it back if I want to do an upgrade. I decided not to do the upgrade and never signed the contract or faxed it through. Next I received a sms informing me that my upgrade was successful and that it would take efect at the end of May. I phoned them and instructed them not to go ahead. Needless to say... it went ahead. </p> <p>Lee-Roy Minaar from Chatz Fishoek has been extremely helpful in trying to help me to reverse this contract. He made more that ten phone calls to vodacom direct and every time the line was dropped when he asked to spek to a supervisor.</p> <p> </p> <p>I do not want this contract. My previous contract covered the insurance on my samsung screen and it is only my luck that my screen broke 4 days ago. I specifically chose this contract because it had the insurance on the screen. </p> <p> </p> <p>This need urgent attention. Do not allow useless second parties {Vodcom direct} destroy vodacoms reputability</p>