Unwanted upgrade and bad service in general

Good day.

I received a call about a month ago from one of your promotion companies called rewards. After explicitly stating that I do not want to upgrade my phone contract, this company decides to upgrade a data package for my Ipad which was not even discussed. I phone vodacom to assist in stopping this upgrade and the response is they cant assist because I didnt speak to them directly. How can you not even have control of you own promotion companies??

After eventually getting the contact details for rewards, I cancelled the upgrade. This call was on my own expense after your error, which I expect a refund for.

After this I decided to cancel my phone contract due to prices being to high and the above service. Vodacom told me I can cancel immidiately as my contract has passed 24 months, so I decide to delay due to wanting to use my minutes and data. After using the above, I phone again just to be told a months notice is required. So I guess I used up all my contract extras, just to be charged out of bundle rates for the month.

This morning I receive my statements from vodacom and I have been charged for the contract upgrade which I had requested to be cancelled (ipad). So now I am being forced to so business with you for another 24 months, which I specifically tried to stop.

Can you please cancel my phone and ipad contract with immidiate effect as I do not want to do business with a company like this. You have managed to ruin a 10 year relationship within a month.

Regards David