Unwanted services

<p>I sent my phone in at Vodacom Makhado for repairs on a button which was not working properly and it was sent to Polokwane to be assessed and fixed. My instructions were to have the button fixed but when I got my phone back, I was told that the screen had been replaced.....There was nothing wrong with the screen and I did not need it to be repaired. I was not consulted and Vodacom just went along and did this without my permission. When I got my phone back, they had ignored to fix the button for which I sent it in and I actually had to book it in again to send it for the button repairs!</p> <p> </p> <p>Now I have an even bigger problem....since the screen was replaced, my screen has cracked and after this I have learned that the screen was actually loose and not properly put in which nmay have caused the problem. We asked Vodacom Makhado to send the phone in to have a look at what the problem is and to contact us if there are repairs which need to be made (As we were informed that Vodacom may not have put the previous UNWANTED screen in correctly)..... I have just been invoiced for R2659.92 because Vodacom decided to replace my screen ONCE AGAIN WITHOUT MY CONSENT!!!!!! I specifically asked to be contacted before any work is done on my phone, and actually because there was nothing wrong with my previous screen I should still have a FREE screen replacement available.....This is so unfair! Vodacom in Polokwane (Customer service) really needs to pull up their socks! I can't get my phone back now because you simply can't follow a series of SIMPLE instructions ----- Disgusted!</p>