SW
Stella W
1 reviews | Active since Nov 2019
08 Nov 2019, 21:47
Unwanted service activation
I sent a message to *135# in order to find my balance, and received an SMS stating "your WIG has been activated". I do not know what this means. I tried phoning the call centre, but was not given an option to speak to a consultant. I did not ask for this service and do not know how to get rid of it. I suppose I will have to go into a store to try and get it sorted
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Vodacom's replyOfficial
09 Nov 2019, 15:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2019, 15:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team