SE
Suliman E

1 reviews | Active since May 2016

06 Oct 2024, 10:23

Unwanted International bundles

The roaming packages are really very useful and easy to use But the automatic purchase of a package is very frustrating. Please give us the option to buy another package. I used it now for my travels in Saudi Arabia but on my way back it automatically billed me for another package of R99 for 1Gb data -I'm not sure where as I received a message when we flew of Tanzania and Zimbabwe. This is very frustrating - I was flying over the country, I didn't land and my Mobile Roaming was off, so how could it purchase another package. Even in Saudi it automatically purchased a package, I was hoping I could run on the data that I had. Can you look into this opt out option and rather make it a confirmed purchase? Can you check why is the system sending SMS that a bundle has been purchased when I am just flying over a country. Thank you

0
Replies (2)
Vodacom
Vodacom's reply06 Oct 2024, 19:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SE
Suliman E's update14 Oct 2024, 14:29
Reviewer Update
thank you for the call from the consultant.
I now know how to cancel the automatic purchase of the bundles