IV
Ihan V

1 reviews | Active since May 2018

29 May 2018, 11:39

Unwanted insurance from Vodacom

When I upgraded my cell phone I did not take insurance, but it seems that the insurance on the previous phone stayed active. Now I want to cancel it. Asked Vodacom customer care, and they give me a number ********** . I phoned this number, but it gets redirected to different businesses like Capitec, and advocate and another company that the guy just dropped the phone in my ear.

I can not believe that Vodacom delivers such bad service. How must I rectify this?

0
Replies (3)
Vodacom
Vodacom's reply29 May 2018, 12:24
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2018, 12:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2018, 12:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team