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JV
Janine V

1 reviews | Active since Sept 2021

09 Mar 2022, 10:27

Unwanted Insurance and NO FEEDBACK or ASSISTANCE!!!

I cancelled my insurance last year, after a LONG struggle it eventually went through and my insurance was cancelled in September 2021, in February 2022 I received an sms stating that my insurance is in place, I immediately tried to call with NO success so I sent an email on the 14th of February 2022 stating that I don't want insurance and that I have not given my consent or app**** for insurance. Today 09 March 2022 I received my statement and there is the insurance I DID NOT ASK FOR. I phone customer care line and they said they can't help me, I need to speak to the insurance side, he transferred me through, I am now still waiting for them to answer after HALF AN HOUR. Being a loyal customer for many years I would expect feedback and them not just TAKING MY MONEY WITHOUT CONSENT. I AM FURIOUS!!!

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Replies (3)
JV
Janine V's update09 Mar 2022, 10:47
Reviewer Update
Was assisted, the lady said it has been cancelled, it will not go off from my account, I will wait until my debit order goes through and see what happens. Still disappointed in the lack of communication....
Vodacom
Vodacom's reply09 Mar 2022, 10:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JV
Janine V's update30 Mar 2022, 12:29
Reviewer Update
Dear Vodacom, thank you for the useless response, I didn't take any calls. HOW CAN YOU ALLOW YOUR INSURANCE DEPARTMENT TO DO THIS??????? The problem is still not sorted out and I KEEP ON GETTING SMSSES REGARDING INSURANCE I DON'T WANT AFTER RECEIVING CONFIRMATION IT HAS BEEN CANCELLED!! YOU JUST LOST A LOYAL CUSTOMER