WB
Werner B
1 reviews | Active since Jan 2019
31 Jan 2019, 07:44
Unwanted insurance
Got this sms this morning: Vodacom Contract Cover has been activated on your account at R6.99 per month. Your contract subscription will be covered in full, in the event of your death during the contract period. Visit http://voda.com/contract-cover for T&Cs. Call 082 135 should you wish to cancel the cover. Vodacom Insurance.
I did not sign up for any cover I did not ask for any cover, but now I am forced to waste my time phoning them to cancel this unwanted cover. Not acceptable!
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Replies (2)
Vodacom's replyOfficial
31 Jan 2019, 09:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2019, 09:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Jan 2019, 11:58 Dear Werner
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service you experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service you experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply31 Jan 2019, 11:58
Official
Dear Werner
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service you experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service you experienced.
Have a great day further.
Vodacom Consumer Website Team