1 reviews | Active since May 2018
Unwanted Increase
Vodacom changed the price of their 'Smart Top Up S + Line Rental' from R245.22 to R286.09 before vat. I want to know if they are allowed to do that. I know that they allocated more data but I don't need more data and feel that they should at least ask the customer before they implement such changes. I would also like to know if they are allowed to do this. If they are what is stopping them from changing the prices for all contracts.
I have sent messages to Vodacom on Facebook with no reply.
Very frustrated with their customer support
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Steven
Please be advised feedback has been provided to you via email at ***
Have a pleasant day further!
Regards,
RJ
Dear Steven
Please be advised feedback has been provided to you via email at ***
Have a pleasant day further!
Regards,
RJ