VV
Vusumuzi V
1 reviews | Active since Oct 2018
20 Nov 2018, 13:37
unwanted contract extension
Unwanted contract, The contract was for 24 month as it started on the 08-12-2015 EM- ********** -0 and it should have ended December 2017. What irritate me most is that they black listed me after they are aware that a ********** contract extension was done on my name. Since the 02 February 2018. I have been writing e-mails and they will promise to investigate they matter but it has been going on like Arms deal issues. Just clean my name and stop with this nonsense demanding business even when I do want anything to do with Vodacom. We just use the service not because we like Vodacom a line must be drawn.
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Replies (3)
Vodacom's replyOfficial
20 Nov 2018, 13:48 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2018, 13:48
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
VV
Vusumuzi V's updateReviewer Update
20 Nov 2018, 14:00They must do a proper thing provide me with evidence that my name has been taken off the credit bureau as they have failed to provide me with evidence on what was the outcome of investigation since February 2018. I also need proof of "POD" proof of delivery and voice recording where I have agreed on the extension of this contract if not. Just send me proof of clean credit record. I cannot wait another 14 days I have waited for ten months to resolve this matter
VV
Vusumuzi V's update20 Nov 2018, 14:00
Reviewer Update
They must do a proper thing provide me with evidence that my name has been taken off the credit bureau as they have failed to provide me with evidence on what was the outcome of investigation since February 2018. I also need proof of "POD" proof of delivery and voice recording where I have agreed on the extension of this contract if not. Just send me proof of clean credit record. I cannot wait another 14 days I have waited for ten months to resolve this matter
Vodacom's replyOfficial
20 Nov 2018, 19:11Dear Vusumuzi,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply20 Nov 2018, 19:11
Official
Dear Vusumuzi,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,