Unwanted CONTRACT and not CANCELED

FRUSTRATED 😤 Since August 2021 I'm trying to cancel a contract I didn't want. I only call to cancel the one contract my mother in law wasn't using anymore and that LADY put me on a contract???? my prepaid was fine just like it was. December 2021, another LADY said she wil make sure my contact is canceled and reversing all payments on my account for paying a contract I didn't want just before dhe went on holiday and she will create a memo on her calendar end of December 2021 to make sure it was canceled. JANUARY 2022, she's nowhere to be found, the CONTRACT was not canceled, they reversed the contract payment, put me ona MORE EXPENSIVE CONTRACT and I had to pay that reversed amount plus THAT CONTRACT!!!! I called again and again to cancel, they put me through from one person to another, playing with MY MONEY to hold on and on and on and then the phone DISCONNECTED!!! I Want my Prepaid back as it was!!!!! THE IS NO OTHER CONTACT DETAILS EXCEPT CUSTOMER CARE AND THEY JUST IGNORE YOU, I'VE SEND TO FEW LINKEDIN VODSCOM PEOPLE MY ISSUE AND SCREEN PRINTS, NOTHING!!!! I did a PORTME from beginning January 2022 and now February FEW TIMES WITH VODACOM TO PORT YO MTN, I CAN'T - IT'S ON CONTRACT!!!!!