Unwanted contract

<p>My mom received a data contract with modem that the did not want. They send a courier to come and collect it again but since January the debit order still gets debited on her account. She has called numerous times without success and a lot of promises that it has been cancelled and she would be paid back. Yesterday suddenly they debited R1900 from her account. How can you do this if she does not even have the modem or sim card. Poor poor service from Vodacom. If this issue does not get resolved quickly we will go to the Ombudsman to get it resolved. Man up Vodacom and do what you promise!!!</p>