1 reviews | Active since May 2017

19 May 2017, 08:19

unwanted Content service (WASP)

<p>For the last 3 months Vodacom bills me for Content services (WASP) that I did not subscribe to or gave permission for any of that services. I then inquire with Vodacom what this is and Kabelo Mogorosi from customer care send me an email stating the following (I quote from his email) "</p> <p>Vodacom does not take any responsibility for any billing on a subscriber’s account by a WASP.</p> <p>They make use of Vodacom's cellular network infrastructure and billing relationship with the subscriber to deliver and bill for these services, such as SMS voting, Traffic reports, Games, Competition lines, banking transaction charges etc.</p> <p>In order to cancel WASP please sms “STOP ALL” to 30333." That number does not even work anymore. Vodacom gave my number to those people with out my permission now I have to pay nearly R500 every month for this. Please advise and help me how I can sort this out.......</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply19 May 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team