1 reviews | Active since Nov 2016

16 Nov 2016, 10:46

Unwanted charges

<p>I have been with Vodacom for years and I am loosing faith in them recently. I put a limit on my contract last month and I exceeded it and this month the same. I have been charged for out of data bundle rates when I still have data available on my account and now I see I have been charged for vodacom live which I dont want. I tried to unsubscribe and I get a web page error so even if I wanted this app I cant use it.</p> <p><br />I want to know why I can put a limit on my account and it still goes over and how do I get rid of this stupid subscription which I didn't want.</p> <p><br />I have tried your call back system twice and get an error and sat waiting for your call centre for 30min then getting through then I get cut off twice.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2016, 11:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team