Unwanted charges
<p>I have been with Vodacom for years and I am loosing faith in them recently. I put a limit on my contract last month and I exceeded it and this month the same. I have been charged for out of data bundle rates when I still have data available on my account and now I see I have been charged for vodacom live which I dont want. I tried to unsubscribe and I get a web page error so even if I wanted this app I cant use it.</p> <p><br />I want to know why I can put a limit on my account and it still goes over and how do I get rid of this stupid subscription which I didn't want.</p> <p><br />I have tried your call back system twice and get an error and sat waiting for your call centre for 30min then getting through then I get cut off twice.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
