Unwanted billing from Vodacom's internal WASP

Vodacom's internal WASP, Games, has been taking R7 a day off my airtime. I have phoned Vodacom customer care over ten times now, and re-explained the situation to several different consultants. Eventually a service request was put through (I made it to the next level!) But the investigators refuse to communicate directly, and instead send one-sided messages indicating that everything is sorted.

My review is multifaceted: 1. Vodacom will subscribe you to a service they offer that deducts several rand off your airtime daily, without your consent. 2. As a prepaid client, you will have to pay R11 to access a vague itemised bill in order to confirm #1. 3. You will need to contact an independent organisation WASPA to track the number to confirm the the deductions are going to an one of Vodacom's internal WASPS, because the numerous consultants you speak to will not volunteer this information. 4. Vodacom will refuse to provide you with any information regarding this subscription: -billing logs -proof of subscription -how long they have been deducting this 5. Vodacom will instead send a R250 airtime 'gift' without your consent and declare the matter closed.

I have spent hours trying to get a cash refund for an unknown amount from Vodacom. I nearly cried when I read these words from the CEO:

"We also seek to ensure that affected customers are fully refunded on first contact with Customer Care. In fact, we pass the large majority of credits to customers, if not for all queries, as standard practice is to refund the customer first and then investigate the query/allegation later. We also continuously enhance our systems and processes to eliminate ********** activity on our network."