Unwanted and incorrect upgrades on business contracts

I have been struggling with Vodacom for the last several weeks now over the phone and in person. I have a business with two contracts. They called me in September to upgrade my contract. I am on the VIP package, so I asked them to upgrade me but I'll wait for the iPhone 13 pro max to come out. They in turn chose to upgrade this contract with no phone. Then to my dismay they upgraded my other company number(That I had told them in previous recorded conversations multiple times to cancel moving forward, as it was not due for upgrade at) with the new iPhone when it came out?????? I am so dumbfounded and frustrated with the level of ineptitude by Vodacom. I have luckily seen that I am not the only person suffering with this injustice online. I have been in contact with a very helpful lady at one of the branches. She has also logged faults and is struggling to get feedback. She got them to commit to collect the phone of the contract that needs to be cancelled on Friday the 24th December, but nothing occurred. I have asked them to send the voice recordings for proof(which they have not done). Then, to top it off they deliver a set of Beats studio buds on the same contract that I have been wanting to cancel. Never in the past have I ever received extra items on contract.

Please Vodacom, contact me and settle this mess. I have been a business customer for almost two decades.