BH
Bradley H

1 reviews | Active since Mar 2015

08 Mar 2015, 14:07

Unusually poor service from Vodacom Direct

There are quite a few complaints I have with regard to this one new contract. <br> Firstly I have been a contract customer for two years with no debit orders problems. I ask to take out a new sim only, data contract and I am forced to produce my ID, three bank statements, proof of residence and a payslip. Surely my history with you would suffice and the fact that it's a sim only data contract. If you worried about my credit rating, you welcome to request a credit report yourselves instead of passing this onto your \loyal"customers and making me go into the bank to get my \""latest\"" bank statements.<br> <br> Secondly"

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2015, 06:42
Official
Hello bradhilder,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites