PV
PIETER V
1 reviews | Active since Aug 2012
02 Dec 2019, 20:40
Unusable slow internet connection from Vodacom
My Vodacom internet speed has dropped from 20mbs to 0.3mbs where I live in Northam for the past 3 months, I have phoned numerous times and they logged calls and closed them without ever contacting me, or fixing the issue, I have emailed them again and I get no response. I am paying R700 per month for internet I cannot use. If I was not on a contract I would have changed networks along time ago.
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Replies (4)
Vodacom's replyOfficial
03 Dec 2019, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PV
PIETER V's updateReviewer Update
09 Dec 2019, 10:42This has been your reply every time. But in the mean time I pay for Internet that I cannot use, falling behind on my studies because I need internet for that. And still you expect me to pay at the end of each month, the data does not accumulate so I loose that as well. This now includes my prepaid phone where I buy data and cannot use it when I am at home.
PV
PIETER V's update09 Dec 2019, 10:42
Reviewer Update
This has been your reply every time. But in the mean time I pay for Internet that I cannot use, falling behind on my studies because I need internet for that. And still you expect me to pay at the end of each month, the data does not accumulate so I loose that as well. This now includes my prepaid phone where I buy data and cannot use it when I am at home.
PV
PIETER V's updateReviewer Update
17 Dec 2019, 21:07Another 8 days has passed without any communication whatsoever, nothing has been done to this useless internet connection, but my money will still be debited at the end of the month.
PV
PIETER V's update17 Dec 2019, 21:07
Reviewer Update
Another 8 days has passed without any communication whatsoever, nothing has been done to this useless internet connection, but my money will still be debited at the end of the month.
PV
PIETER V's updateReviewer Update
10 Jan 2020, 17:56Guess what, another month has passed without even a phone call to tell me some new lies. The internet has not been fixed and something new has come along, the network will go off for a few hours a day, only allowing for emergency calls. This is the entire network, not just internet but calls as well. This was now without load shedding, so that excuse will also not work.
PV
PIETER V's update10 Jan 2020, 17:56
Reviewer Update
Guess what, another month has passed without even a phone call to tell me some new lies. The internet has not been fixed and something new has come along, the network will go off for a few hours a day, only allowing for emergency calls. This is the entire network, not just internet but calls as well. This was now without load shedding, so that excuse will also not work.