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Brian B

1 reviews | Active since Dec 2012

01 Oct 2015, 18:40

Unusable Data Bundles

Good Day,<br> On the 30 September 2015 at about 13h17 I bought Vodacom Wifi Data bundles 2G for R99.00 (I couldnt use them) and again on the 01 October 2015 at about 17h00 I bought Vodacom Wifi Data bundles 2G for R99.00 (I couldnt use them).<br> I called Vodacom customer care, I spoke to ****walo Maceke and Paul Mohasoane, they explained that the Wifi data bundle only work in the 4G Wifi hotspot, as I am based in Pretoria the nearest Wifi Hotspot is in Loftas Stadium.<br> My question is why this is not communicated when one buys these bundle, something like (to be only used on 4G Wifi Hotsport)?<br> I am running home office, I wanted to use these bundles at home not at the Stadium.<br> <br> And my last question what is going to happen on these bundles that I cant use and what will happen on my R198 spent on these unusable bundles.<br> My number in question is : ***<br> I will appreciate your response.<br>

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2015, 08:03
Official
Hello buhle369,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team

Best regards,