Untruthful and no follow-through

I wish to complain about the lack of resolution of a dispute I with the Vodacom dealership in Hillcrest, Kzn.

I have used Vodacom as my mobile phone service provider for some 20 years and usually negotiated my upgrades over the phone with Vodacom itself, never having had any problem or query which was not speedily resolved.

My latest upgrade/contract renewal fell due in June 2019 which I negotiated with the Vodacom4you dealership in Hilcrest.

I was led to believe that, for a monthly fee of R129, I would receive 175 minutes of air time & I signed a 2 year contract to that effect with an electronic signature.

When, after very quickly running out of airtime, I was informed that my contract was not for 175 minutes, but for R175 worth of airtime – a big difference.

I visited the shop on 23 July, 2 and 3 August and was assured on each occasion that my contract would be reversed – to no avail.

I have been informed by Vodacom Customer Services that this could be accomplished simply by the issue of a contract reversal form by the dealership.

I e-mailed a query to the person I dealt with, with a copy to the store manager, and have had no response to date.

I believe that the management of this dealership has no intention at all to reverse my contract and ask that you take up this matter on my behalf.

I am Geoffrey Hilton-Barber and my email address is ***.

The dealership is Vodacom4 you and is situated at Hillcrest Corner on Old Main road. *** The last person I dealt was Cameron Pillay. *** The manager’s e-mail is ***