************* Vodacom

It was time for me for an upgrade on my 3x contacts with Vodacom. I originally intended to cancel 2 of my contracts to save costs drastically. The person helping me then offered me a deal to keep all 3 contracts with a drastic saving. I decided then to keep all 3 contracts according to what was offered.. I was then told a representative will call me to confirm wich happened. What I was told then was totally different from what I was offered and agreed upon. The person from confirmation Dept. then said the matter will be referred back to upgrades and I will get a call from confirmation again. I phoned Vodacom 3x to get clarity and to rectify it, with no one either willing or able to help me. And still waiting for the call to confirm. In the meantime my upgrades has been completed to what I did not agree. What is the purpose of a call centre if the staff can't help you and what is the purpose of a good deal if a service provider can't keep there word