JA
JOYCE A

1 reviews | Active since Jul 2011

29 Mar 2016, 07:18

************* Violation of Privacy

I have been having on-going battles with Vodacom, and at this time ? have reached my limit. Firstly my data contract was loaded incorrectly as an 'open' line, when I complained, it was changed to the Top-up option - which is the one I signed for. At the same time my bill escalated from the fixed R349 with first R150 the one month, and then a WOPPING R1099 the next. only to be told by Vodacom that this is some outside service I have subscribed to - IN YOUR DREAMS - I was promised by Gibraltar.Makhura that they have requested proof from the \provider\" that I have subscribed. Till today I have NOT received this. On Further enquiry I was told the \"provider\" has offered a goodwill refund - WHAT THE HELL IS THAT!?!@?!? - INTO MY BANK ACCOUNT. I have NOT provided my bank details to anybody EXCEPT Vodacom, and I informed <br> Gibraltar.Makhura under NO CIRCUMSTANCES was my details to be divulged to an outside company. THIS WAS TOTALLY IGNORED, and I received a \"refund' of R450. I complained to Gibraltar.Makhura about disclosing my personal information without my permission, and was given a snotty reply - \"Yes I issued the banking details when they offered a goodwill gesture\" - "

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Replies (1)
Vodacom
Vodacom's reply29 Mar 2016, 07:20
Official
Hello joyce1van,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team