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RM
Reneilwe M

1 reviews | Active since Oct 2011

05 Apr 2022, 08:35

************* and *********** Staff (Is it a Norm at Vodacom)

I placed an order with Vodacom Online and 10 minutes later I called to change the colour of the device. I was told I can only change the colour when confirmation call, well I waited for confirmation and told them I want to change the colour.

Confirmation indicated they will send an email and someone will colur to confirm the colour change.

No respond, as always with Vodacom. I called to follow up then was told the order was cancelled and I need to process a new order which can only be done on Monday and Someone will call on Monday to reprocess the order.

Monday, as always no one called, I called them (well tiring), the lady said when you change colour the order cancel (and she could not explain why did I have to wait for confirmation) - well she reprocessed the order and informed me due to the colour change which the cancelled it will require 1 - 4 hours (referred or something) and promised to call me back after 1 - 4 hours, Guess what no disappointment (she never did).

Tuesday, called them and the lady told me no order was processed and they need to send to back office and she not sure when she will get a feedback and as always promised to call me back by end of today. Fortunately, I now remembered to record the call.

Can anyone assist or is the staff not sure what to do or ***********?

0
Replies (4)
Vodacom
Vodacom's reply05 Apr 2022, 09:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RM
Reneilwe M's update05 Apr 2022, 17:26
Reviewer Update
I am shocked, I tried to follow up and now I am told my number is blocked, because I am calling them a lot to follow up and now my number is *****.

Can you please advise who can assist or is this how Vodacom works?

Thanks God is before I re-contract with Vodacom.
RM
Reneilwe M's update06 Apr 2022, 11:54
Reviewer Update
I would like to follow up on the order, I made online and mistreatment by Vodacom to ultimately blocking me from following up (apparently, I made too many calls and I am now ***** which I don't understand as I am only following as Vodacom promise to call after a certain period and as always they never call back or even process what they said the will do).

If Vodacom suspects *****, I expect Vodacom to Report it or try to contact me to check or validate.

"Right Thing To Do as a Business with Our Information in Their Systems".

Everytime you follow up, you start from the start with the new agent.

I wanted the Samsung Galaxy Z Fold 3, well it was mostly do the the online contract price;

Well with this type of Mistreatment and Unprofessionalism.... Think Twice About Vodacom

RM
Reneilwe M's update07 Apr 2022, 12:16
Reviewer Update
Thanks for trying to help, they did contact me but I am still waiting for their call. As always, we said He call me in 1 - 4 hours an as per your records, that was yesterday. Well, I am still waiting.