pP
palesa P

1 reviews | Active since Aug 2014

25 Mar 2015, 17:00

*************

Hello Peter<br> <br> On the 13th of March, I sent my confidential documents to one of vodacom's consultants Johannes Tshehla. - [Email Removed]<br> <br> We spoke telephonically and he asked if I should forward my documents to process my contract application. I haven't heard from him. On the 19th of March, I called vodacom and It was so difficult to get through him as the call center is busy.***<br> <br> I even sent an email to customer care online 7days ago and no feedback.***~7NAW<br> <br> This is taking so long than I had expected, I cannot relax as we experience a lot of ***** these days and I'm worried for I have given my documents and haven't received feedback.<br> <br> On the 24th of March I sent another email to customer service with doubt that I will get feedback. Please understand that Im extremely worried and Im no longer patient<br> <br> Please get back to me asap.<br> <br> I experience network issues. You can contact me on this number *** / ***, If you cant get hold of me, please send me an email.<br> <br> Looking forward to your prompt and soonest reply.<br>

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Replies (1)
Vodacom
Vodacom's reply26 Mar 2015, 10:37
Official
Hello Paly Minaj,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team