Untrust worthy company.

Again line have been disconnected, as they are keep on making promise and not telling the truth, how long does it takes to pull a recording then the people in Hello peter team listing to the recording and still nothing is getting done. We have sent a email to the omnibus man and to the same Attorneys who assisted with the please call me case. We need answers and action to be taken how can Joice Raphotle with ref 5/**********7365 say account have been paid up now we get a email from Simon.

Then we got EMAIL that state Joy said we got the device we dont have anything to show for contract which have been actived again, until 2027.

Vodacom can't sort any problems,

Vodacom have to take legal liablety for giving false information.

We will also go to Carte blanche as we have everything on record since we started with the issue.

Good day

Account Number:I26******

Thank you for your email. We appreciate you reaching out and would like to provide clarity regarding your account.

1. Our records indicate that your account was in arrears as of June 2024, which led to the suspension of services due to non-payment. 2. On 09 June 2025, the account was brought up to date following the deletion of contracts with associated costs. 3. Please note that the contracts were not served to full term, and as such, the account cannot be closed without the payment of a cancellation fee. 4. Our records also show that you were informed on 09 June 2025 that the account would be reactivated upon payment, which was subsequently processed. 5. If you would like to request access to call recordings related to this matter, you may do so by completing the Access to Information form available at: https://www.vodacom.co.za/vodacom/privacy-policy/access-to-information-act 6. As of today, your account remains in arrears with an outstanding balance of R1385.67.

We hope this information provides clarity. Should you have any further questions or require assistance, please don?t hesitate to contact us.

Regards

Simon Ramapuputla Executive Client Liaison Officer Client Liaison Office