Untrained & waste of customer's time

20/11/2015 I phoned 111 to inquire about just4U vodacom promotion & had a problem with not being able to buy airtime with my phone through vodacom express, she kept me on hold for more than 28 minutes with no help & put me on customer survey to rate her. How could I rate someone who wasted my time with no help?, Vodacom...i suggest you train your staff on your products before you employ them because people like SIZAKELE Waste our time & cant even assist us