Untrained Vodacom staff

***. I received a statement my account keeps on increasing every month. Last month I called to cancel my one of my contract and the guy said no they will reduce it to R39 from R65. Surprisingly getting a statement its now R239. What the hell. They can retrieve the call, I never agreed to this. They need to fix ASAP. It's ridiculous. Someone needs to listen to the calls before capturing nonsense. Last month my my installment increased to R677 now its R880 if need be please cancel that contract. I need to cut cost and not increase my cost. Times are tough they are making quick money from people.