Untrained Staff

<p>I am truly disappointed with the service I received today, I called your customer care to find out what the process is to change my number ( still on same contract )</p> <p>I was advised to go to a Vodashop and the cost will be R280 and I have the option to choose from 10 numbers as I would still want a number starting with 082.</p> <p>Arriving at Cape Gate Vodashop I dealt with Michelle, the branch manager and she advised this is only possible if I have an affidavit and the cost is free, however I</p> <p>cannot choose a number, I would have to take what is available - I told her I called the customer care department who advised otherwise, she then told me that the staff rotation is</p> <p>high at the call centre and there are a lot of untrained staff that from time to time give incorrect information.</p> <p>It costed me time and petrol to drive to Cape Gate and still my issue is not resolved.</p> <p> </p>