mN
meshan N

1 reviews | Active since Nov 2012

02 Nov 2022, 11:04

Untrained sales agents hang up

Hi

you guys should really check up on your sales team and train them how to be more professional if you guys want more customers

Just based on the way this lady spoke to me I would never want to be a Vodacom customer. she sounded like someone was dying on the phone, no energy or motivation to work .

I still take time of my job to answer the call to listen to what promotion she has which was data laptop and Wi-Fi modem, and then when I reply I am not interested, she keeps quiet then I said hello, then she cuts the call, if this is the way customer service is, that's just pathetic.

Number I was called from is *** time 10:56

0
Replies (1)
Vodacom
Vodacom's reply02 Nov 2022, 11:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team