Untrained, Non-Business orientated, Uneducated Call Centre Staff

Vodacom called me and offered me fibre, i accepted on condition that they send me the terms and conditions and details of the package, a router got delivered to my home and yet no quote or terms and conditions from them 2 weeks later. i call them to find out what is happening and why i havent received details on the selected package and the agent by the name of Reba in Wifi Support tells me she doesnt know what is going on and i should not have given my details to the sales agent, she also advised if i do not have the wifi connected they will bill me regardless. she was very stupid and arrogant and doesnt know what is going on, after i asked for a reference for the call she refused. Vodacom i am a long standing client of yours... please come fetch your router