Untrained consultants

I have never been made to feel like a fool the way I was made to feel by the Vodacom Consultant I communicated to today.

I purchased 600MB at 13:31 by 13:39 it was gone and I had not used it. Mind you my apps do not refresh in the background and after purchasing the data I put the phone down did not use it.

I call in and I speak to lady called Ntombi. I explain what happened and she asks questions which I answer and I tell her that my phone has never done this before this is the first time experiencing.

I explain to her a number of times that this has never happened and I have not used any apps that use a lot of data and in anyway this data was gone in 5 minutes without me using it.

Please tell me why this lady tells me I should take my phone for service the same way I would take a car for service. This is amongst the undermining things she said to me on this call making me seem like I am crazy. Telling me about how she uses 10G of data in a day on her iPhone which does not apply to me in anyway as I do most of my things on Wi-Fi and my data is back up of when I am away from Wi-Fi.

I made it clear that I am offended with the manner she is communicating to me, and she refused to transfer me to someone else as I specifically said I no longer want to speak to her anymore.

Is this the way Vodacom trains its consultants to disrespect people and treat them like fools?