Untrained and unwilling to help, or follow procedures.

Honestly the worse experience i've had with an ISP in my life, and i was previously with telkom. Each consultant i speak too gives me different information that conflict, do you not train your staff, ive put in a relocation 2 months ago, nothing happened, only to find out from one of your staff that it can take another month, so i was advised to cancel the relocation and open the line again, that took 2 weeks even though all the equipment is pre installed. I was charged for the 2 months that my line was not working, to spite having 4 different consultants tell me i wont be charged, to yet again be charged for a line that wasnt working for 2 months. I rely on this line for work, not i cannot work, i cant even go to another ISP because you are holding me to this contract for an extra month if i choose to cancel, so it seems policy only applies to your benifit. I would add a reference number but i have 10 different ones.