Untrained and poor service of call centre

I upgraded my phone 2 weeks ago at the Vodacom4u store in Greenstone and due to the professional service decided to migrate to a bigger package. I received notification that my data had run out and proceeded to try and buy more data as I have done in the past. The system refused me to buy any data stating that my migration was not finalized.<br> I called the call centre early yesterday morning to resolve the issue and was requested to sent a company letter head with explanation for a reference number. This was done and I called back again with the reference number only to be told that they now require a ID copy as well. I was already on the road for business so stoped at the Carnival Mall Vodacom4u store to assit. Again received awesome service and was told that Brenda Khumalo at the call cente would have it resolved within 20minutes. I again had to call at 4.30 due to no data been issued and was told oops we had a problem. Brenda had left and it was not the agents problem to assit. I requested a manager to call me back and am still waiting. Combined I spent more than a hour on hold only to activate data which I require to Run my business. Staff are rude and untrained, very disappointe