SM
Sbusiso M
1 reviews | Active since Apr 2021
15 Apr 2021, 10:35
Untouchable Vodacom
Vodacom is a professional ponzi scheme, I whave been trying since last year to cancel a contract that I allegedly agreed to over the phone with no luck.
I have asked them multiple times to provide the recording and they cant since last year. I was told that was a third party company talking on their behalf and i told them i did not agree to any contract.
It has become really stressful to be in arrears for something that I did not agree to. Week after week I'm told they escalating it and will be in touch and i have to always be the instigator with them.
I will never recommend Vodacom to anyone I know, I sincerely hope that guy that started this whole mess is arrested for falsifying information.
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Replies (2)
Vodacom's replyOfficial
15 Apr 2021, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2021, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Apr 2021, 13:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Your reference number is *** & ***.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2021, 13:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Your reference number is *** & ***.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,