CP
Claire P

1 reviews | Active since May 2021

31 May 2021, 12:56

Unsuspend my line

It took 3 weeks for us to eventually get connected and 2 routers later. There was a royally ****** up with the shipping adress between vodacom and the courier company. Vodacom then wanted to bill me for two connections... So...one line needed to be cancelled.... And somehow both lines got suspended. I have never recieved an invoice... And there is still an unopened router in my home. On Friday 28th the legal team reassured me the line would be reconnected at 1pm after their (vofacom) fault with the incorrect suspension of lines. We spent the weekend without internet and still don't have any. Have spoken to multiple techs who tell me the same thing and don't seem to know how to fix it. Promise to get feedback and receive none. Im also pretty sure that in going to get a huge bill at the end of this.

If my internet is not connected by close of business on 31sr may then vodacom will see the back of me.

As a footnote I have been a loyal mobile client for many years so I'm VERY VERY VERY disappointed in the fibre dept.

The techs are very polite but that's about it.

0
Replies (1)
Vodacom
Vodacom's reply31 May 2021, 14:36
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team