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Catharina E

1 reviews | Active since Sept 2015

07 Mar 2019, 12:09

Unsuccessful Vodacom number swop from bad to worse

I have got a business contract with Vodacom and have asked for a number swop. I was given a new number which belongs to someone else. Now I cannot make any calls on old or new number. Old number is still connected to receive calls., but no incoming calls. This has been going on since 11 February. I only have contact with a local agent who is sending emails to IT without any success. I am running a business like this.... this is super frustrating. Cell number is ********** 713. Anton van den Bout.

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Replies (3)
Vodacom
Vodacom's reply07 Mar 2019, 12:15
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
CE
Catharina E's update07 Mar 2019, 13:00
Reviewer Update
He cannot receive calls either now. Vodacom will have to phone on my number ********** 850 with their plan of action. This is getting urgent and very inconvenient now.! Carin van den Bout
Vodacom
Vodacom's reply07 Mar 2019, 15:37
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Please be advised that you may contact Vodacom Business directly on *** [free from Vodacom numbers].

Regards
Vodacom Consumer Website Team