Unsuccessful Upgrade

Good day,

I need assistance please. I have phone numerous times over the past week in an attempt to upgrade my contract, but i am unable to succeed. I have spoken to many agents of which i am please in the way i have been spoken to by them. The problem for me as a customer is the invisible internal processes prohibiting these agents from performing their duties to the best of their abilities. As a company you need to ensure that each department in your organization speak out of the same mouth, you cannot have 2 or 3 different departments have different prices for the same contact.

Please can someone contact me with the mandate to help me succeed.